Terms and conditions
Last updated: 12 November 2026
The service
Truckat connects you with independent food trucks. The truck is responsible for preparing the food, its quality and safety; Truckat handles ordering, payment and customer support.
Ordering and pickup
You order in the app and collect from the truck. Arrival and prep times are estimates and can change with traffic and how busy the truck is.
Prices and fees
Trucks set their own prices. A 1 AED service fee is added per order. Prices include VAT where it applies.
Payment and refunds
You pay when you place the order. If the truck doesn't accept it, you get a full refund. If something is wrong with your order, contact us in the app and we'll review it.
Cancellation
You can cancel before the truck accepts. Once cooking starts, cancellation is only through customer support.
Gift cards and wallet
Wallet credit from gift cards and compensation can only be used in Truckat, can't be exchanged for cash, and gift cards expire three years after issue.
Ratings
Only customers who picked up an order can rate it. We remove abusive or unrelated reviews.
Law
These terms are governed by the laws of the United Arab Emirates.