Privacy policy

Who we are

Truckat is a platform for ordering from food trucks and picking up in your car in the United Arab Emirates. Privacy contact: itruckat@gmail.com.

What we collect

• Account: your name and mobile number.
• Car: plate emirate, code and number, colour and model, so the truck can spot you at pickup.
• Location: only while you have an open order, to work out your arrival time and tell the truck.
• Orders, payments and ratings. We never store card numbers; the payment gateway handles them.

How we use it

To fulfil your order, tell the truck when you'll arrive and which car is yours, for customer support, to prevent fraud and to improve the service. We do not sell your data.

Location

We start using your location when you place an order and stop when you pick it up, and delete the last recorded position at pickup. You can refuse location access and still order.

Who we share it with

The truck you order from: your name, car plate, colour and arrival time. The payment gateway, to take payment. Technical service providers working for us, and authorities where the law requires.

Artificial intelligence

We use AI systems for customer support and operations. Large financial decisions and account suspensions are reviewed by a Truckat staff member.

Retention

We keep account data while your account exists, and order and payment records for as long as the law requires.

Your rights

You can ask for a copy of your data, correct it, or delete your account in the app or by emailing us.